Shipping

Shipping Information

At Raven Cues, we strive to offer a smooth and hassle-free shopping experience for all our customers. Below are the details about our shipping policies:

Shipping Rates

We offer competitive shipping rates based on your location. Shipping costs will be calculated at checkout, and you can view the total cost before completing your purchase.

Processing Time

  • Orders are typically processed and shipped within 1business day of receiving your order.
  • Customizing the tip adds 1-2 business days
  • Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer several reliable shipping options, including:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

Shipping methods available to you will be shown at checkout based on your location and delivery speed preference.

Delivery Times

  • Domestic Orders: Delivery times vary based on your location and selected shipping method.
    • Standard Shipping: 4-6 business days
    • Expedited Shipping: 3 business days
    • Express Shipping: 2 business days
  • International Orders: Delivery times for international shipments can range from 1 to 3 weeks depending on the destination.

Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your shipment's progress.

Order Issues & Delivery Delays

While we strive to meet all delivery estimates, delays may occur due to weather conditions, customs clearance (for international shipments), or carrier issues. If you experience any delays, please contact us, and we will do our best to assist you.

Lost or Damaged Items

  • If your package is lost or damaged during transit, please contact us within 5 days of the expected delivery date so we can assist with resolving the issue.
  • For damaged goods, please provide us with photos of the damage along with your order number.

Customs & Duties (International Orders)

For international shipments, the customer is responsible for any applicable customs duties, taxes, or import fees. These charges will vary depending on the destination country and are outside of our control.

Return Shipping

  • If you need to return an item, please refer to our Return Policy page for detailed instructions.
  • The customer is generally responsible for return shipping costs unless the item is defective or incorrect.

If you have any questions regarding shipping, please feel free to reach out to us at ravencarboncue@gmail.com or visit our Contact Us page for more information.

Thank you for shopping with Raven Cues!