Privacy policy

At Raven Cues, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to protect it when you shop on our website.

By using our website, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from visitors to our site, including the following:

Personal Information You Provide

  • Account Information: When you create an account with Raven Cues, we collect your name, email address, phone number, and shipping and billing addresses.
  • Order Information: When you place an order, we collect details of the products purchased, payment information, and delivery instructions.
  • Customer Support Information: If you contact our customer service team, we collect your name, email address, phone number, and any additional information related to your query or issue.

Automatic Information Collection

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience on our site. These technologies help us remember your preferences, analyze site usage, and offer you personalized content.
  • Usage Data: We collect information about how you interact with our website, such as pages visited, products viewed, and time spent on the site.
  • Device Information: We gather details about the device you use to access our site, such as your IP address, browser type, and operating system.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing and delivery.
  • Customer Support: To respond to your inquiries, resolve any issues, and provide support during your shopping experience.
  • Marketing and Promotions: With your consent, we may send promotional emails about new products, special offers, and updates on Raven Cues.
  • Website Improvement: To analyze user behavior and improve the functionality and user experience of our website.
  • Personalization: To personalize your shopping experience by offering product recommendations based on your browsing history and preferences.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with trusted third-party partners in the following cases:

  • Service Providers: We may share your information with third-party companies that assist with order processing, payment handling, shipping, marketing, and customer service.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes (such as a subpoena or court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include using secure payment gateways, encryption protocols, and firewalls.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding the personal data we collect:

  • Access and Update: You can access, review, and update your personal information through your account or by contacting us.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe by clicking the “unsubscribe” link in our emails or by contacting us directly.
  • Deletion of Information: You can request the deletion of your personal information, subject to certain legal and business obligations. Please note that we may retain some information for record-keeping purposes.

If you reside in a region with specific data protection laws (such as GDPR for EU residents), you may have additional rights, including the right to request data access or erasure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how our site is used. Cookies help us remember your preferences and improve site performance.

You can control cookies through your browser settings. If you choose to disable cookies, certain features of our website may not function properly.

7. Third-Party Links

Our website may contain links to external websites that are not operated by Raven Cues. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Children's Privacy

Raven Cues does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe we may have collected personal data from a child, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with a revised "Last Updated" date. Please review this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: ravencarboncue@gmail.com

Thank you for shopping with Raven Cues and trusting us with your personal information!